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Privacy Policy
 

Introduction


Shree Plan Your Journey Pvt. Ltd., a company registered under the Company Act, 1956 having its registered office at Flat No. 9, 2nd Floor, Ram Saket CHS Gabriel Road, Behind Rizvi Heights, Mahim, Mumbai, Maharashtra owns and operate this website with brand name SPYJ (hereinafter referred as “SPYJ”, “We”, “Us” or “Our”).


SPYJ has adopted this privacy policy (“Privacy Policy”) to inform you that the information we collect from you including the manner of collection of information, its use and protection. We reserve the right to update, modify and amend any of the terms of Our Privacy Policy, at any time without prior intimation to You.


By using this Website, You unconditionally agree to the terms and conditions of this Privacy Policy. By using this Website, and consent to the collection, storage, use and handling of the data/information that you provide for any of the travel services more particularly outlined in the Customer’s Agreement that We offer, and You consent to our collection of any changes or updates that you may provide to the User Information.


We respect the privacy of its users accessing this Website which is an online travel portal providing travel related services more particularly described in the Customer’s Agreement. For the purposes of this privacy policy the term “User (s)” and wherever the context so requires “You”, “Your”, “Yourself” shall mean any natural or legal person who accesses or uses the website and in the event that a natural person is representing a business entity, reference to such terms shall include a reference to such business entity as well.


User Information


The User shall be required to submit true and accurate details of certain personal information including but not limited to name, address, phone number, email address or company name, log-in details of User Registered Account as per the Customer’s Agreement, bill/biller/insurance information, credit card/debit card/internet banking information and IP address for the purposes of the transaction of the Products and Services availed at the Website or promotion of the available services, functions or features in order to serve the User.


Use of User Information


User Information provided by You is used by Us only to provide information that You request which shall include the following:

i. Verifying Your identity;

ii. Facilitating Your use of the website;

iii. Facilitating successful purchase of products and services from the website;

iv. Responding to Your queries or complaints or to fulfill Your requests for information about the services and solutions that We offer and the process relating to the same;

v. Providing You with information about SPYJ and to send You information, materials, and offers from SPYJ;

vi. Personalizing Your experience on the website by presenting offers tailored to You;

vii. Helping You address troubleshooting problems;

viii. Providing You with related customer service;

ix. Sharing such information with third parties that We consider may have goods or services that are of interest to You;

x. Improving the Content and protecting the integrity of the website.


Sharing of User Information


User information may be shared with such third parties who may include Our customer and service providers as are required for purposes of providing better service to You and facilitating the purchase of products and services available at the website at Our sole discretion.


Except as provided in paragraph above, We shall disclose the user information only in circumstances where:

i. The User has provided express instructions or consent towards such disclosure;

ii. We in good faith, believe that access, use, preservation or disclosure of such information is reasonably necessary

(a) Satisfy any applicable law, regulation, legal process or enforceable governmental or regulatory request;

(b) Enforce the applicable user agreement, or privacy policy;

(c) Detect, prevent, or otherwise address fraud, security or technical issues, or

(d) Protect against imminent harm to the rights, property or safety of SPYJ, its users or the public as required or permitted by law.


Security Precautions


To prevent any form of unlawful interception or misuse of user information, We use reasonable physical, electronic, and managerial procedures to safeguard and secure the user information collected. We use reasonable secure and technologically appropriate measures to secure user information. However, as You are aware, no internet website is completely free of security risks and We do not make any representation and undertake no liability in respect of the same. In any event, SPYJ is not responsible or liable to the user for any misuse/unauthorized use of the user information.


Indemnification


You agree to indemnify, defend and hold harmless SPYJ and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of Your breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to the privacy policy and additional documents. Further, You agree to hold the company harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the website and any claim that Your material caused damage to a third party, Your violation of the privacy policy or Your violation of any rights of another, including any intellectual property rights.


Force Majeure


Notwithstanding anything contained in this privacy policy or elsewhere, SPYJ shall not be held responsible for any loss, damage or misuse of Your user information, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" shall mean any event that is beyond the reasonable control of SPYJ and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, technical snags, unauthorized access to computer data and storage device, technical snags and breach of security and encryption. You agree not to hold Us liable for any delay or adverse effect caused due to the occurrence of such an event


Contacting the Website


If You have any questions about

(i) this privacy policy;

(ii) practices of this website, or

(iii) Your dealings with this website or believe that We have not adhered to it, You may contact customercare@planyourjourney.com

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